E-Commerce Shopee Indonesia : Empirical Lessons From The Impact Of Digital Marketing, Brand Loyalty On Brand Equity

(1) * Nanik Istianingsih Mail (Bisnis Digital, Institut Administrasi dan Kesehatan Setih Setio Muara Bungo, Indonesia)
(2) Susriyanti Susriyanti Mail (Manajemen, Universitas Putra Indonesia YPTK Padang, Indonesia)
(3) Ariyanto Ariyanto Mail (Bisnis Digital, Institut Administrasi dan Kesehatan Setih Setio Muara Bungo, Indonesia)
(4) Iswahyu Pranawukir Mail (4Program Studi Ilmu Komunikasi, Institut Bisnis dan Informatika (IBI) Kosgoro 19)
*corresponding author

Abstract


The study aims to provide empirical evidence of the impact of digital marketing, brand loyalty on the brand equity of E-commerce Shopee Indonesia. The research method is a survey study through a quantitative approach, assessment based on numbers using statistical calculations, using simple random sampling techniques and data collection techniques in this study using library research, field research, observation, and questionnaires. The research sample was 100 consumers. Data was processed using SPSS version 26. The results of the study indicate that digital marketing, brand loyalty partially and simultaneously have a positive and significant effect on the brand equity of E-commerce Shopee Indonesia. Based on the coefficient of determination (adjust R Square), the independent variables consisting of digital marketing, brand loyalty can contribute to the influence on brand equity

Keywords


Digital Marketing, Loyalty, Brand, E-commerce Shopee

   

DOI

https://doi.org/10.29099/ijair.v8i1.1.1339
      

Article metrics

10.29099/ijair.v8i1.1.1339 Abstract views : 155 | PDF views : 24

   

Cite

   

Full Text

Download

References


Aaker, D. A. (2011). Managing Brand Equity: Capitalizing on the Value of a Brand Name. Free Press.

Ardhianto, Erdiek., Purwandari, Nuraini., Maulana, Dade. & Dwi, Ghanistantiono, (2022). Digital Transformation and Influence on Information Use in Indonesia. Review of Politics and Public Policy in Emerging Economies. 4(1). 17-24

Arieantony & Matusin, IO. (2023). Pengaruh Digital Marketing terhadap purchase Intention: Dimoderasi Brand Equity. Jurnal Ekonomi Trisakti. 3(2).3713-3722

Ausat, AMA., Permana, RM., Angellia, Filda., Subagja, AD. & Astutik, WS. (2023). Utilisation of Social Media in Market Research and Business Decision Analysis. Jurnal Minfo Polgan. 12(2). 652-661

Daya, M., Siagian, Y. M., & Kurniawati. (2022). Influence Social Media Marketing Activities against Brand Loyalty Directly or through Consumer Satisfaction and Brand Equity on the Largest E-Commerce in Indonesia. Jurnal Aplikasi Manajemen (JAM), 20(4), 864– 876. http://dx.doi.org/10.21776/ub.jam.2022.020.04.09

Dharta, FY., Firdaus, A., Pranawukir, Iswahyu., Angellia, Filda. & Hamboer. MJE. (2023). The Role Of Instagram As A Promotional Media In Increasing The Number Of Visitors. International Journal of Artificial Intelegence Research. 7(1.1). 1-7

Dwi, Ghanistantiono., Purwandari, Nuraini., Ardhianto, Erdiek., Subekti, R., Syah, S. & Zulfikar, Muhammad. (2024). Digital Marketing Business For Students Of SMA Negeri 4 Bogor City. International Journal Of Community Service. 4(3). 200-205

Febriyantoro, M. T., & Arisandi, D. (2018). Pemanfaatan Digital Marketing bagi Usaha Mikro, Kecil Dan Menengah Pada Era Masyarakat Ekonomi Asean. Universitas Universal :Jurnal Manajemen Dewantara, 61–76.

Godey, B., Manthiou, A., Pederzoli, D., Rokka, J., Aiello, G., Donvito, R., & Singh, R. (2016). Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior. Journal of Business Research, 69(12), 5833–5841. https://doi.org/10.1016/j.jbusres.2016.04.181

Hafez, M. (2021). The impact of social media marketing activities on brand equity in the banking sector in Bangladesh: the mediating role of brand love and brand trust. International Journal of Bank Marketing, 39(7), 1353–1376. https://doi.org/10.1108/IJBM-02-2021-0067 Hai

Jagdish, N, S., & C.W, P. (1974). A theory of multidimensional brand loyalty”, Advances in Consumer Research, 1(1), 449–459.

Jacob, S. M., & Issac, B. (2008). The Mobile Devices and its Mobile Learning Usage Analysis, I, 19–21.Jeon, J. E. (2017). The impact of brand concept on brand equity. Asia Pacific Journal of Innovation and Entrepreneurship, 11(2), 233–245. https://doi.org/10.1108/APJIE-08-2017-030

Kemp, S. (2022,). Digital 2022: Indonesia. DataReportal. https://datareportal.com/reports/digital-2022-indonesia (diakses pada 10 Oktober 2022). Koa

Koay, K. Y., Ong, D. L. T., Khoo, K. L., & Yeoh, H. J. (2021). Perceived social media marketing activities and consumer-based brand equity: Testing a moderated mediation model. Asia Pacific Journal of Marketing and Logistics, 33(1), 53–72. https://doi.org/10.1108/APJML-07-2019-0453

Kristantini, Rr. Aryanti., Djunaidy., & Ardhianto, Erdiek. (2020). Sosialisasi Dampak Pemasaran Digitalbagi Pelaku Bisnis Kecil Dan Menengahdi Wilayah Kecamatan Jagakarsa Dan Sekitarnya. Jurnal Pengabdian Teratai. 1(2).230-236

Luan, P., & Lin, H.-H. (2003). A Customer Loyalty For E-Service Context. Journal Of Electronic Commerce Research, 4(4), 157– 167

Norliani., Pranawukir, Iswahyudi., Rahmadani, S., Hasanah, S. & Shofwani, SA. (2024). Influence of Social Media on Employee Engagement and Organizational Culture in the Field of Human Resources Management. Jurnal Minfo Polgan. 13(1). 2485-2492

Nurudin, N. (2013). Media Sosial Baru dan Munculnya Revolusi Proses Komunikasi, Jurnal Komunikator, 5(02). 17-28

Ohara, M. R. (2023). The Role of Social Media in Educational Communication Management. Journal of Contemporary Administration and Management (ADMAN), 1(2), 70–76. https://doi.org/10.61100/adman.v1i2.25

Ramdhani, MD. & Masnita, Y. (2023 ). Peran Pemasaran Media Sosial Pada Ekuitas Merek Menggunakan Citra Dan Kepercayaan Merek. Jurnal Ekobis: Ekonomi, Bisnis & Manajemen. 13(1). 89-103

Ramadhan, Farhan., & Purwandari, Nuraini. (2018). Sistem Informasi Penjualan Berbasis Web Pada PT. Mustika Jati. Jurnal Kalbiscentia, 5(1).43-57

Setiawan, PH. & Harris, I. (2020). The Influence Of Brand Awareness, Brand Image, And Brand Loyalty To Brand Equity (Case study on Xiaomi smartphone usage in Batam). e-Jurnal Apresiasi Ekonomi. 8(1). 49-58

Subagja, A. D., Ausat, A. M. A., & Suherlan. (2022). The Role of Social Media Utilization and Innovativeness on SMEs Performance. Jurnal IPTEK-KOM (Jurnal Ilmu Pengetahuan Dan Teknologi Komunikasi), 24(2), 85–102. https://doi.org/https://doi.org/10.17933/iptekkom.24.2.2022.85-102

Sudirjo, F., Anam, C. & Pranawukir, Iswahyu. (2023). Exploring the Impact of Social Media on Online Marketing Strategies in the Era of Information Technology: Challenges and Opportunities in Anticipation of the New Year. Jurnal Minfo Polgan. 12(2). 2485-2492

Sya'idah, E.H. (2020). Pengaruh Brand Equityterhadap Keputusan Pembelian. JMK (Jurnal Manajemen dan Kewirausahaan), 5(3), 204-216

Utami, P. P., Wilona, K., & Tabitha, C. (2022). Pengaruh Social Media Marketing terhadap Ekuitas Merek E-Commerce Sociolla. NUSANTARA: Jurnal Ilmu Pengetahuan Sosial, (9)2, 223–238.




Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

________________________________________________________

The International Journal of Artificial Intelligence Research

Organized by: Departemen Teknik Informatika
Published by: STMIK Dharma Wacana
Jl. Kenanga No.03 Mulyojati 16C Metro Barat Kota Metro Lampung

Email: jurnal.ijair@gmail.com

View IJAIR Statcounter

Creative Commons License
This work is licensed under  Creative Commons Attribution-ShareAlike 4.0 International License.