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(Faculty of Economics and Business, Darmajaya Institute of Informatics and Business, Indonesia)(2) Faurani Santi Singagerda
(Faculty of Economics and Business, Darmajaya Institute of Informatics and Business, Indonesia)(3) Novita Sari
(Faculty of Economics and Business, Darmajaya Institute of Informatics and Business, Indonesia)(4) Riko Herwanto Herwanto
(Faculty of Economics and Business, Darmajaya Institute of Informatics and Business, Indonesia)*corresponding author
AbstractPrivate Higher Education Institutions (PHEIs) play a significant role in advancing educational opportunities and national competitiveness, yet they face critical challenges in governance, resource efficiency, and stakeholder satisfaction. This study proposes a comprehensive governance framework integrating Total Quality Management (TQM), Enterprise Architecture (EA), and value creation strategies to address these challenges. Using Structural Equation Modeling (SEM) and qualitative insights from pilot implementations at Indonesian PHEIs, the framework identifies key interdependencies among service quality, institutional strategies, and operational outcomes. The results demonstrate that aligning academic and non-academic systems with strategic objectives enhances governance effectiveness, stakeholder engagement, and institutional performance. This research provides practical recommendations for policymakers and practitioners, highlighting the importance of technology adoption, continuous feedback, and capacity building for sustainable governance transformation
KeywordsEnterprise Architecture, Holistic Governance, Total Quality Management, Value Creation, Higher Education, Structural Equation Modeling
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DOIhttps://doi.org/10.29099/ijair.v8i1.1.1367 |
Article metrics10.29099/ijair.v8i1.1.1367 Abstract views : 104 | PDF views : 13 |
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