Email this article 
(Universitas Terbuka Jakarta, Indonesia)(2) Rulinawaty Rulinawaty
(Universitas Terbuka Jakarta, Indonesia)(3) Dewi Maharani Rachmaningsih
(Universitas Terbuka Jakarta, Indonesia)(4) Cherly Kemala Ulfa
(Universitas Terbuka Jakarta, Indonesia)*corresponding author
AbstractPolicy is a reference for the government bureaucracy in carrying out its functions and duties. Public service phenomena and problems are a serious concern in Indonesia, and this is indicated by how low public expectations are for public services. There are still many problems with public services in Indonesia, and this causes shallow public expectations of public services. The common public choice of alternative public services is also one of the causes of the birth of a hybrid organization. Besides that, during the era of disruption known as the industrial revolution 4.0, public policy could not be separated from public service innovation using communication and information technology through the concept of e-government for the creation of good public services. This is also included in the invention of health services for the community. Therefore, this study takes the theme of Optimizing the Utilization of Information Technology and Application of Hybrid Organizations in Health Service Innovation. This study uses a qualitative approach using a case study analysis strategy at the First Level Health Facility in the Nunukan sub-district, the Nunukan district, North Kalimantan. The results show that the use of Information and Communication Technology in public services, especially in health services, is proven to be able to help the community in terms of efficiency, effectiveness, and accountability through the availability of accurate and comprehensive patient health information, so that providers can provide the best possible treatments. Meanwhile, in terms of providing health insurance costs amid limited resources owned by the government, the Hybrid Organization concept is a solution to the problem wherein a hybrid system, financing comes from the basis of public resources, and non-profit organizations and the form of control requires government and private supervision as well as good practices professionally organized
KeywordsHybrid Organization, Information and Communication Technology (ICT), Public Policy, Public Service, Innovation
|
DOIhttps://doi.org/10.29099/ijair.v6i1.2.414 |
Article metrics10.29099/ijair.v6i1.2.414 Abstract views : 328 | PDF views : 64 |
Cite |
Full Text Download
|
References
Allen, D. W. (2011). The institutional revolution: Measurement and the economic emergence of the modern world. University of Chicago Press.
Alwi, & Kasmad, R. (2018). Local collaborative network: is it a smart implementer of the cocoa business development policy in Indonesia? Int. J. Public Policy, 14(5/6).
Andhika, L. R. (2018). Inovasi Birokrasi: Perspektif Analisis Hybrid Teori. Jurnal Borneo Administrator, 14(2), 151-170.
Andriani, T. (2016). Sistem pembelajaran berbasis teknologi informasi dan komunikasi. Sosial Budaya, 12(1), 117-126.
Aprianty, D. R. (2016). Penerapan kebijakan e-government dalam peningkatan mutu pelayanan publik di Kantor Kecamatan Sambutan Kota Samarinda. Jurnal Ilmu Pemerintahan, 4(4), 1589-1602.
Aripin, S., & Rulinawaty, R. (2022). Hybrid Government: Mixed and Hybrid Models of Public Service Delivery in Disadvantaged, Foremost and Outermost Regions. KnE Social Sciences, 1109-1123.
Aripin, S., Rulinawaty, & Samboteng, L. (2021). Agile Bureaucracy for Public Policy Accountability: Implementation of the Street Vendor Policy in Indonesia. In 2nd International Conference on Administration Science 2020 (ICAS 2020) (pp. 108-116). Atlantis Press.
Bozeman, B., & Moulton, S. (2011). Integrative publicness: A framework for public management strategy and performance. Journal of public administration research and theory, 21(suppl_3), i363-i380.
Cornforth, C., & Brown, W. A. (2013). Nonprofit Governance Research: The need for new perspectives and approaches. In Non-profit governance (pp. 1–14). Routledge.
Eprilianto, D. F., Sari, Y. E. K., & Saputra, B. (2019). Mewujudkan Integrasi Data Melalui Implementasi Inovasi Pelayanan Kesehatan Berbasis Teknologi Digital. JPSI (Journal of Public Sector Innovations), 4(1), 30-37.
Habibullah, A. (2010). Kajian Pemanfaatan dan Pengembangan E-Government. Jurnal Ilmu Administrasi Negara, FISIP, Universitas Jember, 3(3), 187-195.
Holle, E. S. (2011). Pelayanan Publik Melalui Electronic Government: Upaya Meminimalisir Praktek Maladministrasi Dalam Meningkatan Public Service. Sasi, 17(3), 21-30.
Inayati, M., Kadir, A., & Mone, A. (2021). Controling Pelayanan Berbasis E-Government Dirumah Sakit Mamuju Tengah. Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP), 2(2), 575-589.
Irawan, B. (2017). Studi Analisis Konsep E-Government: Sebuah Paradigma Baru dalam Pelayanan Publik. Jurnal Paradigma (JP), 2(1), 174-201.
Johanson, J., & Vakkuri, J. (2020). Perspective on hybridity, society as an Interaction Space: A Systemic Approach. Springer. In Press.
Mazzucato, M., & Kattel, R. (2020). COVID-19 and public-sector capacity. Oxford Review of Economic Policy, 36(Supplement_1), S256-S269.
Newman, W. L. (2003). Social Research Methods: Qualitative and Quantitative Approaches, Boston. MA: Pearson Education Inc.
Nurdin, I. (2019). Kualitas Pelayanan Publik (Perilaku aparatur dan komunikasi birokrasi dalam pelayanan publik).
Pache, A. C., & Santos, F. (2013). Inside the hybrid organization: Selective coupling as a response to competing institutional logics. Academy of management journal, 56(4), 972-1001.
Praharsiwi, C. S. (2021). Dinamika Negosiasi Organisasi Hybrid Kewirausahaan Sosial Agradaya Dalam Melakukan Aktivitas Community Development. Ekspresi Dan Persepsi: Jurnal Ilmu Komunikasi, 4(2), 173-187.
Rainey, H. G., & Chun, Y. H. (2007). Public and private management compared. In Ferlie, E., Lynn, L. E., & Pollitt, C. (Eds.), The Oxford handbook of public management,1st ed. (pp. 72–102). Oxford: Oxford University Press.
Ridwan, I. H. J., & Sudrajat, M. A. S. (2020). Hukum administrasi Negara dan kebijakan pelayanan publik. Nuansa Cendekia.
Rulinawaty, R., Sjuchro, D. W., Syahrial, S., Badollahi, M. Z., & Hussain, Z. (2022). Online news regarding the spread of the omicron variant in Southeast Asia. Jurnal Studi Komunikasi, 6(2), 440-452.
Rulinawaty, Samboteng, L., & Mahsyar, A. (2019). The unwise policy of community based-organisation: Can it empower them? implementation network of food diversification in indonesia. Opción: Revista de Ciencias Humanas y Sociales, (22), 1233-1254.
Rusmini, A. (2017). The Position of Humanitarian Advisors of Discipline of Indonesian Medicine in Legal Enforcement System in Indonesia. JL Poly & Globalization, 63, 275.
Salam, R. (2021). Perubahan dan inovasi pelayanan publik di era new normal pandemi covid-19. Journal of Public Administration and Government, 3(1), 28-36.
Sekhri, N., Feachem, R., & Ni, A. (2011). Public-private integrated partnerships demonstrate the potential to improve health care access, quality, and efficiency. Health Affairs, 30(8), 1498–1507.
Simarmata, J., Chaerul, M., Mukti, R. C., Purba, D. W., Tamrin, A. F., Jamaludin, J., ... & Meganingratna, A. (2020). Teknologi Informasi: Aplikasi dan Penerapannya. Yayasan Kita Menulis.
Toxopeus, H., Kotsila, P., Conde, M., Katona, A., van der Jagt, A. P., & Polzin, F. (2020). How 'just is hybrid governance of urban nature-based solutions? Cities, 105, 102839.
Trihudiyatmanto, M. (2020). Pengaruh Hybrid Skills Karyawan Terhadap Kinerja Organisasi. AkMen JURNAL ILMIAH, 17(1), 44-52.
Yamali, F. R., & Putri, R. N. (2020). Dampak covid-19 terhadap ekonomi indonesia. Ekonomis: Journal of Economics and Business, 4(2), 384-388.
Zaliluddin, D., & Rully, A. (2020). Implementasi E-Government Berbasis Android. JSiI (Jurnal Sistem Informasi), 7(2), 83-88.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
________________________________________________________
The International Journal of Artificial Intelligence Research
Organized by: Departemen Teknik Informatika
Published by: STMIK Dharma Wacana
Jl. Kenanga No.03 Mulyojati 16C Metro Barat Kota Metro Lampung
Email: jurnal.ijair@gmail.com
This work is licensed under Creative Commons Attribution-ShareAlike 4.0 International License.