Analysis Of Internal And External Factors In Improving Services In The District Office

(1) * Johannes Johny Soetikno Mail (Universitas Dipa, Makassar, Indonesia)
(2) Hasniaty Hasniaty Mail (Universitas Fajar,, Indonesia)
*corresponding author

Abstract


Analysis of Internal and External Factors in Improving Services at the District Office. This study aims to identify and analyze strategic planning and implementation carried out by at the District Office in improving services to the community. This research was conducted in Tamalatea Subdistrict, Jeneponto Regency. The data analysis technique used in this study was qualitative analysis, namely using the SWOT analysis technique which was used to develop the potential of the organization and to determine the internal and external factors of the organization. In the SWOT analysis that has been carried out in the Manjangloe village, it can be seen that the Manjangloe village is included in the quadrant I strategy which means it supports aggressive strategies, therefore in organizational development that will be achieved has a very large opportunity, so this can be a good development. for the Manjangloe village

Keywords


External factors, Internal Factors, Services, Society

   

DOI

https://doi.org/10.29099/ijair.v6i1.2.615
      

Article metrics

10.29099/ijair.v6i1.2.615 Abstract views : 42 | PDF views : 18

   

Cite

   

Full Text

Download

References


Anonymous Law No. 23 of 2006 concerning Population Administration.

Batinggi, Ahmad. 2011. Public Service Management. Jakarta: Open University

Aaker, David. 2001. Strategic Market Management. Jakarta: Main Partners

Arsyad Azhar. 2007. Learning Media. Jakarta, King GrafindoDrakel 2019

Agus Ali Suharto. 2012. The Influence of Human Resource Quality, Commitment and Motivation on Employee Performance at the Inspectorate of Kediri Regency. Journal of Management Science, Revitalization, Vol. 1, Number 3.

Bryson, John. 2005. Strategic Planning for Social Organizations. Yogyakarta: Student Library.

Barry, Johnson L and Jack K. Nelson, (1986) Practical Measurements for

Darwin, Hadiyanto H, Hermanto BA. 2010. Optimization strategy for apparatus services at the Population and Civil Registry Service, Musi Rawas Regency, South Sumatra Province. Journal of Economic Development Planning Volume: 3 No. 02. July-December 2010.

Eka Yuliana. 2010. Strategic Planning of Karangayar Regency Tourism and Culture Office in Tourism Development. Sebelas Maret University Surakarta.

Evaluation in Physical education. New Delhi: Surjeet Publications, (3rd ed.), Indian reprint

Fahmi, Irham, Strategic Management Theory and Application, Bandung: Alfabeta, 2014

Fred R. David, 2009, Strategic Management. Salemba Empat Jakarta,

Herry Achmad Buchory and Djaslim Saladin. 2010. Marketing Management. Bandung: Linda Karya

Hersona, Sonny DKK, 2012, Analysis of the Influence of Human Resources Development on Employee Performance at the Regional Civil Service Agency, Karawang Regency, Management Journal. Vol. 09 No.3

Kaplan, Robert S. and David P. Norton, 1996. Using The Balanced scorecard As A Strategic Management System, Harvard Business Review

Allison, Michael; Kaye, Jude. 2005 Strategic Planning for Non-Profit Organizations Issue 1. Jakarta: Yayasan Obor Indonesia ,.

Moenir. 2009. Public Service Management in Indonesia. Jakarta: PT. Earth Literacy.

Nawawi, 2011, Human Resource Management: For Competitive Business, Gajahmada University Press, Yogyakarta Raymond et al, 2015 journal

Rangkuti, Freddy. 2014. SWOT Analysis: Techniques for Dissecting Business Cases. Jakarta: PT. Gramedia Pustaka Utama.

Sugiyono. 2012. Educational Research Methods with Quantitative Approaches, Qualitative, and R & D. Bandung: Alfabeta

Sinambela, Litjan Poltak, et al. 2011. Public Service Reform: Theory, Policy, and Implementation. Jakarta: PT Bumi Aksara.

Sondang Siagian. 2011. Human Resource Management. Prints 15. Jakarta: Earth Literacy.

Tjiptono and Chandra. 2011. Service, Quality and Satisfaction (Ed 3). Yogyakarta. Andi

Thoha, Miftah. 2011. Organizational Behavior, Basic Concepts and Applications. Rajawali Pers. Jakarta.

Van de Ven, Andrew H, Harold L, Angle and Marshall Scott Poole, Eds. 2000. Research on the Management of Innovation: The Minnesota Studies. Oxford University Press, New York, 719 pp

Wispandono, R.M. Moch. 2010. "The Effect of Business Environment on the Performance of Batik Industry Craftsmen in Bankalan Regency". Journal of Economic Partners and Business Management, Vol. 1 No. 2, October 2010

Widodo, Joko. 2001. Good Governance: An Analysis of Dimensions: Accountability and Control of Bureaucracy in the Era of Decentralization and Regional Autonomy. Cedekian people. Surabaya.

Zainuddin R. 2008. Strategies for Increasing the Work of Village / Kelurahan Government Officials in Meral District, Karimun Regency. Thesis. Open University. Jakarta.

Zainul Fikri Drakel. 2019. Strategies for Improving Public Service Performance at the Malalayang District Office, Manado City. Holistic Journal, Volume 12 No. April 2-June 2019




Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

________________________________________________________

International Journal Of Artificial Intelligence Research

Organized by: Departemen Teknik Informatika STMIK Dharma Wacana
Published by: STMIK Dharma Wacana
Jl. Kenanga No.03 Mulyojati 16C Metro Barat Kota Metro Lampung

Email: jurnal.ijair@gmail.com

View IJAIR Statcounter

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.