Email this article 
(Faculty Of Economics And Business Education, Universitas Pendidikan Indonesia, Bandung, West Java, Indonesia, Indonesia)(2) Agus Rahayu
(Faculty Of Economics And Business Education, Universitas Pendidikan Indonesia, Bandung, West Java, Indonesia, Indonesia)(3) Vanessa Gaffar
(Faculty Of Economics And Business Education, Universitas Pendidikan Indonesia, Bandung, West Java, Indonesia, Indonesia)(4) Lili Adiwibowo
(Faculty Of Economics And Business Education, Universitas Pendidikan Indonesia, Bandung, West Java, Indonesia, Indonesia)*corresponding author
AbstractThe performance of the Community Health Center (Puskesmas) has been in the spotlight of all parties concerned with its ability to adopt the right innovation strategy and implement appropriate digital transformation. This research aims to uncover (1) how public service innovation strategies impact digital transformation implementation; (2) their effect on Puskesmas performance; (3) the impact of digital transformation implementation on Puskesmas performance; and (4) the mediating role of digital transformation in this relationship within West Java, viewed from a strategic management perspective. This quantitative study was conducted across 285 from 1,098 Puskesmas in West Java Province, utilizing proportional random sampling. The sample consisted of Puskesmas distributed across cities and districts in the region, ensuring representation from each area. A questionnaire with a 5-point rating scale was the primary research instrument, validated for accuracy and reliability. Data analysis included descriptive categorization and inferential analysis using Partial Least Square (PLS) via SmartPLS. The study found that public service innovation strategies positively impacted digital transformation implementation and Puskesmas performance. Additionally, digital transformation implementation positively influenced Puskesmas performance, with digital transformation partially mediating the relationship between innovation strategies and performance. KeywordsCommunity Health Center (Puskesmas), Public Service Innovation, Digital Transformation
|
DOIhttps://doi.org/10.29099/ijair.v8i1.1.1380 |
Article metrics10.29099/ijair.v8i1.1.1380 Abstract views : 375 | PDF views : 9 |
Cite |
Full Text Download
|
References
Alsaleem, S. A., Alsabaani, A., Alamri, R. S., Hadi, R. A., Alkhayri, M. H., Badawi, K. K., Badawi, A. G., Alshehri, A. A., & Al-Bishi, A. M. (2018). Violence towards healthcare workers: A study conducted in Abha City, Saudi Arabia. Journal of Family & Community Medicine, 25(3), 188–193. https://doi.org/10.4103/jfcm.JFCM_170_17
Artiga, S., & Hinton, E. (2019). Beyond health care: The role of social determinants in promoting health and health equity. Health, 20(10), 1–13.
Bansal, A., Panchal, T., Jabeen, F., Mangla, S. K., & Singh, G. (2023). A study of human resource digital transformation (HRDT): A phenomenon of innovation capability led by digital and individual factors. Journal of Business Research, 157, 113611. https://doi.org/10.1016/j.jbusres.2022.113611
Barrane, F. Z., Ndubisi, N. O., Kamble, S., Karuranga, G. E., & Poulin, D. (2020). Building trust in multi-stakeholder collaborations for new product development in the digital transformation era. Benchmarking: An International Journal, 28(1), 205–228. https://doi.org/10.1108/BIJ-04-2020-0164
Bellantuono, N., Nuzzi, A., Pontrandolfo, P., & Scozzi, B. (2021). Digital Transformation Models for the I4.0 Transition: Lessons from the Change Management Literature. Sustainability, 13(23), Article 23. https://doi.org/10.3390/su132312941
Betto, F., Sardi, A., Garengo, P., & Sorano, E. (2022). The Evolution of Balanced Scorecard in Healthcare: A Systematic Review of Its Design, Implementation, Use, and Review. International Journal of Environmental Research and Public Health, 19(16), Article 16. https://doi.org/10.3390/ijerph191610291
Cahyani, A. D. (2022). Pendekatan Islam Pada Dokter dalam Penanganan Kesehatan Mental Anak Akibat Pandemi Covid-19 Kampurui Jurnal Kesehatan Masyarakat. Kampurui Jurnal Kesehatan Masyarakat, 4(2), 114–121.
Diener, E. (2012). New findings and future directions for subjective well-being research. American Psychologist, 67, 590–597. https://doi.org/10.1037/a0029541
Gat, Kosasi, S., & Sulsatri, K. (2019). Enterprise Architecture: Key to Successful Digital Business Transformation. 2019 1st International Conference on Cybernetics and Intelligent System (ICORIS), 1, 156–https://doi.org/10.1109/ICORIS.2019.8874926
Haggerty, E. (2017). Healthcare and digital transformation. Network Security, 2017(8), 7–11. https://doi.org/10.1016/S1353-4858(17)30081-8
Herrmann, M., Boehme, P., Mondritzki, T., Ehlers, J. P., Kavadias, S., & Truebel, H. (2018). Digital Transformation and Disruption of the Health Care Sector: Internet-Based Observational Study. Journal of Medical Internet Research, 20(3), e9498. https://doi.org/10.2196/jmir.9498
Hidayati, S. I. (2018). The Implementation of Minister of Health Regulation on Performance Improvement in Individual and Community Health Service (Study of Puskesmas Bawen, Central Java). JILS (Journal of Indonesian Legal Studies), 3(1), Article 1. https://doi.org/10.15294/jils.v3i01.23204
Holzinger, A., Weippl, E., Tjoa, A. M., & Kieseberg, P. (2021). Digital Transformation for Sustainable Development Goals (SDGs)—A Security, Safety and Privacy Perspective on AI. In A. Holzinger, P. Kieseberg, A. M. Tjoa, & E. Weippl (Eds.), Machine Learning and Knowledge Extraction (pp. 1–20). Springer International Publishing. https://doi.org/10.1007/978-3-030-84060-0_1
Iljashenko, O., Bagaeva, I., & Levina, A. (2019). Strategy for establishment of personnel KPI at health care organization digital transformation. IOP Conference Series: Materials Science and Engineering, 497(1), 012029. https://doi.org/10.1088/1757-899X/497/1/012029
Isaac, S., & Michael, W. B. (1981). Handbook in research and evaluation: For education and the behavioral sciences. EdITS.
Kim, H., & Kim, E. (2018). How an Open Innovation Strategy for Commercialization Affects the Firm Performance of Korean Healthcare IT SMEs. Sustainability, 10(7), Article 7. https://doi.org/10.3390/su10072476
Kolakowski, H., Shepley, M. M., Valenzuela-Mendoza, E., & Ziebarth, N. R. (2021). How the COVID-19 Pandemic Will Change Workplaces, Healthcare Markets and Healthy Living: An Overview and Assessment. Sustainability, 13(18), Article 18. https://doi.org/10.3390/su131810096
Krijgsheld, M., Tummers, L. G., & Scheepers, F. E. (2022). Job performance in healthcare: A systematic review. BMC Health Services Research, 22(1), 149. https://doi.org/10.1186/s12913-021-07357-5
Kruszy?ska-Fischbach, A., Sysko-Roma?czuk, S., Napiórkowski, T. M., Napiórkowska, A., & Kozakiewicz, D. (2022). Organizational e-Health Readiness: How to Prepare the Primary Healthcare Providers’ Services for Digital Transformation. International Journal of Environmental Research and Public Health, 19(7), Article 7. https://doi.org/10.3390/ijerph19073973
Leal Rocha, L., Vieira de Lima Saintrain, M., & Pimentel Gomes Fernandes Vieira-Meyer, A. (2015). Access to dental public services by disabled persons. BMC Oral Health, 15(1), 35. https://doi.org/10.1186/s12903-015-0022-x
Liu, Z., Shi, Y., & Yang, B. (2022). Open Innovation in Times of Crisis: An Overview of the Healthcare Sector in Response to the COVID-19 Pandemic. Journal of Open Innovation: Technology, Market, and Complexity, 8(1), Article 1. https://doi.org/10.3390/joitmc8010021
Mahdi, M. I. (2022, April 7). Jumlah Puskesmas Mencapai 10.260 Unit pada 2021. Dataindonesia.id. https://dataindonesia.id/ragam/detail/jumlah-puskesmas-mencapai-10260-unit-pada-2021
Margiono, A. (2020). Digital transformation: Setting the pace. Journal of Business Strategy, 42(5), 315–322. https://doi.org/10.1108/JBS-11-2019-0215
Marques, I. C. P., & Ferreira, J. J. M. (2020). Digital transformation in the area of health: Systematic review of 45 years of evolution. Health and Technology, 10(3), 575–586. https://doi.org/10.1007/s12553-019-00402-8
McCarthy, S., O’Raghallaigh, P., Woodworth, S., Lim, Y. L., Kenny, L. C., & Adam, F. (2016). An integrated patient journey mapping tool for embedding quality in healthcare service reform. Journal of Decision Systems, 25(sup1), 354–368. https://doi.org/10.1080/12460125.2016.1187394
Misnaniarti, M., & Destari, P. K. (2018). Aspek Penting Akreditasi Puskesmas dalam Mendukung Implementasi Jaminan Kesehatan Nasional. Jurnal Penelitian Dan Pengembangan Pelayanan Kesehatan, 10–16. https://doi.org/10.22435/jpppk.v2i1.35
Morton, S., Pencheon, D., & Squires, N. (2017). Sustainable Development Goals (SDGs), and their implementation. British Medical Bulletin, 124, 81–90. https://doi.org/10.1093/bmb/ldx031
Mulyawati, S. N., & Rochmah, T. N. (2021). Studi Benchmarking Pelaksanaan Program Imunisasi Dasar Lengkap (IDL) di Puskesmas Sukorejo dan Puskesmas Sananwetan. Preventif: Jurnal Kesehatan Masyarakat, 12(2), 269–281.
Omachonu, V. K., & Einspruch, N. G. (2010). Innovation in healthcare delivery systems: A conceptual framework. The Innovation Journal: The Public Sector Innovation Journal, 15(1), 1–20.
Ramadhan, F., Muhafidin, D., & Miradhia, D. (2021). Kualitas Pelayanan Kesehatan Puskesmas Ibun Kabupaten Bandung. JANE (Jurnal Administrasi Negara), 12(2), 58–63.
Slight, S. P., Berner, E. S., Galanter, W., Huff, S., Lambert, B. L., Lannon, C., Lehmann, C. U., McCourt, B. J., McNamara, M., Menachemi, N., Payne, T. H., Spooner, S. A., Schiff, G. D., Wang, T. Y., Akincigil, A., Crystal, S., Fortmann, S. P., & Bates, D. W. (2015). Meaningful Use of Electronic Health Records: Experiences From the Field and Future Opportunities. JMIR Medical Informatics, 3(3), e4457. https://doi.org/10.2196/medinform.4457
Suparman, R., Saprudin, A., & Heriana, C. (2019). Kesiapan Tenaga Kesehatan Masyarakat (Sarjana Kesehatan Masyarakat) Untuk Bermitra Dengan Fasilitas Kesehatan Tingkat Pertama Dalam Upaya Promotif Dan Preventif. Jurnal Ilmu Kesehatan Bhakti Husada: Health Sciences Journal, 10(2), Article 2. https://doi.org/10.34305/jikbh.v10i2.98
Tinambunan, A. D. (2021). Implementasi Pelayanan Promotif dan Preventif untuk Penyakit Hipertensi di Puskesmas Tegal Sari Kecamatan Medan Denai Tahun 2020 [Doctoral Dissertation]. Universitas Sumatera Utara.
Trisna, I. N. P., & Raharjo, B. B. (2019). Status Akreditasi Puskesmas dengan Tingkat Kepuasan Pasien. HIGEIA (Journal of Public Health Research and Development), 3(2), Article 2. https://doi.org/10.15294/higeia.v3i2.27138
Usman, U., Badiran, M., & Muhammad, I. (2020). Pengaruh Gaya Kepemimpinan Kepala Puskesmas terhadap Kinerja Tenaga Kesehatan di Puskesmas Peureulak Barat. JUMANTIK (Jurnal Ilmiah Penelitian Kesehatan), 5(1), Article 1. https://doi.org/10.30829/jumantik.v5i1.5820
Wijaya, L. T., & Cahyawati, I. A. N. (2022). Transformasi dan Inovasi Digital Business Models dalam Berbagai Sektor Publik. Deepublish.
World Health Organization., W. H. Organization. (2016). World health statistics 2016: Monitoring health for the SDGs sustainable development goals. World Health Organization. World Health Organization.
Yandrizal, Y. (2022). Implementasi Fungsi Manajemen Optimalkan Capaian Kinerja dan Mutu Pelayanan Puskesmas. Eureka Media Aksara. https://repository.penerbiteureka.com/id/publications/558758/
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
________________________________________________________
The International Journal of Artificial Intelligence Research
Organized by: Prodi Teknik Informatika Fakultas Teknologi Bisnis dan Sains
Published by: Universitas Dharma Wacana
Jl. Kenanga No. 03 Mulyojati 16C Metro Barat Kota Metro Lampung
Email: jurnal.ijair@gmail.com
This work is licensed under Creative Commons Attribution-ShareAlike 4.0 International License.