The Effect of Competence, Emotional Intelligence and Work Environment on Employee Performance

(1) * Amnah Hadi Mail (Politeknik Maritim AMI Makassar, Indonesia)
(2) St. Syahriati St. Syahriati Mail (Politeknik Maritim AMI Makassar, Indonesia)
(3) St. Hatidja St. Hatidja Mail (STIE AMKOP, Indonesia)
(4) Aditya Halim Perdana Kusuma Putra Mail (Universitas Muslim Indonesia, Indonesia)
*corresponding author


This study was conducted with the aim of knowing and analyzing the effect of competence, emotional intelligence, work environment on the performance of employees of PT. Angkasa Pura IV Makassar and to analyze the variables that have the most influence on the performance of employees of PT. Angkasa Pura IV Makassar. This study chose the object of research to employees of PT. Angkasa Pura IV Makassar and data collection was carried out with primary data and secondary data with sampling methods using the slovin technique, namely 68 respondents from a population of 211 employees. The results of research on competency variables, emotional intelligence and work environment simultaneously have a positive and significant effect on employee performance. Competency variables partially have a negative but insignificant effect on employee performance, emotional intelligence variables partially have a positive and significant effect on employee performance while work environment variables partially have a positive and significant effect on the performance of employees of PT. Angkasa Pura IV Makassar. Data processing using multiple regression with spss version 26. This writer suggests that employees of PT. Angkasa Pura IV Makassar. further improve the Kempetensi variable and emotional intelligence to improve employee performance. and for other researchers to continue this research so that the limitations in this study can be refined


Competence, Emotional Intelligence, Employee Performance, Work Environment



Article metrics

10.29099/ijair.v6i1.2.609 Abstract views : 88 | PDF views : 21




Full Text



T. Ueda and H. Ban, “Active Learning on Digital Marketing for Advertising A University Museum Exhibition,” Procedia Comput. Sci., vol. 126, pp. 2097–2106, 2018, doi: 10.1016/j.procs.2018.07.242.

M. S. A. Basalamah and A. As’ad, “The Role of Work Motivation and Work Environment in Improving Job Satisfaction,” Golden Ratio Hum. Resour. Manag., vol. 1, no. 2, pp. 94–103, Jul. 2021, doi: 10.52970/grhrm.v1i2.54.

D. Syafitry Sitorus, A. Amelia Putri, P. Rahmat Hidayat, and C. F. Rostina, “The influence of Selection, Motivation and Utilization of Information System Academic for Lecturer (SIAD) on the Lecturer Performance,” Golden Ratio Hum. Resour. Manag., vol. 1, no. 2, pp. 61–71, Jul. 2021, doi: 10.52970/grhrm.v1i2.78.

E. Jumady and L. Lilla, “Antecedent and Consequence the Human Resources Management Factors on Civil Servant Performance,” Golden Ratio Hum. Resour. Manag., vol. 1, no. 2, pp. 104–116, Jul. 2021, doi: 10.52970/grhrm.v1i2.101.

Y.-T. Lin, N.-C. Liu, and J.-W. Lin, “Firms’ adoption of CSR initiatives and employees’ organizational commitment: Organizational CSR climate and employees’ CSR-induced attributions as mediators,” J. Bus. Res., vol. 140, pp. 626–637, Feb. 2022, doi: 10.1016/j.jbusres.2021.11.028.

H. K. Gemeda and J. Lee, “Leadership styles, work engagement and outcomes among information and communications technology professionals: A cross-national study,” Heliyon, vol. 6, no. 4, p. e03699, Apr. 2020, doi: 10.1016/j.heliyon.2020.e03699.

Ü. Alnıaçık, E. Alnıaçık, K. Akçin, and S. Erat, “Relationships Between Career Motivation, Affective Commitment and Job Satisfaction,” Procedia - Soc. Behav. Sci., vol. 58, pp. 355–362, Oct. 2012, doi: 10.1016/j.sbspro.2012.09.1011.

M. Rameshkumar, “Employee engagement as an antecedent of organizational commitment – A study on Indian seafaring officers,” Asian J. Shipp. Logist., vol. 36, no. 3, pp. 105–112, Sep. 2020, doi: 10.1016/j.ajsl.2019.11.003.

C. Prentice and M. Nguyen, “Engaging and retaining customers with AI and employee service,” J. Retail. Consum. Serv., vol. 56, p. 102186, Sep. 2020, doi: 10.1016/j.jretconser.2020.102186.

B. H. Ye, V. W. S. Tung, J. J. Li, and H. Zhu, “Leader humility, team humility and employee creative performance: The moderating roles of task dependence and competitive climate,” Tour. Manag., vol. 81, p. 104170, Dec. 2020, doi: 10.1016/j.tourman.2020.104170.

N. Podgorodnichenko, F. Edgar, and I. McAndrew, “The role of HRM in developing sustainable organizations: Contemporary challenges and contradictions,” Hum. Resour. Manag. Rev., vol. 30, no. 3, p. 100685, Sep. 2020, doi: 10.1016/j.hrmr.2019.04.001.

D. Dechawatanapaisal, “Examining the relationships between HR practices, organizational job embeddedness, job satisfaction, and quit intention,” Asia-Pacific J. Bus. Adm., vol. 10, no. 2/3, pp. 130–148, Nov. 2018, doi: 10.1108/APJBA-11-2017-0114.

F. A. Khan, K. Shafi, and A. Rajput, “Heeding a missing link between field managers’ monitoring styles and salespersons’ performance in pharmaceutical selling context,” Int. J. Pharm. Healthc. Mark., vol. 14, no. 3, pp. 425–443, May 2020, doi: 10.1108/IJPHM-11-2017-0071.

S. Song and A. Gale, “Investigating project managers’ work values by repertory grids interviews,” J. Manag. Dev., vol. 27, no. 6, pp. 541–553, Jun. 2008, doi: 10.1108/02621710810877811.

L. Trong Tuan and L. Thi Bich Ngoc, “CSR-based model of clinical governance,” Int. J. Pharm. Healthc. Mark., vol. 8, no. 1, pp. 62–97, Apr. 2014, doi: 10.1108/IJPHM-05-2013-0026.

J. F. Marques, “The spiritual worker,” J. Manag. Dev., vol. 25, no. 9, pp. 884–895, Oct. 2006, doi: 10.1108/02621710610692089.

D. J. Mussig, “A research and skills training framework for values‐driven leadership,” J. Eur. Ind. Train., vol. 27, no. 2/3/4, pp. 73–79, Mar. 2003, doi: 10.1108/03090590310468895.

A. Lantz and P. Friedrich, “Learning in the workplace – an instrument for competence assessment,” Learn. Organ., vol. 10, no. 3, pp. 185–194, Jun. 2003, doi: 10.1108/09696470310472499.

N. Asriati, S. Syamsuri, M. Thoharudin, S. F. Wardani, and A. H. P. Kusuma Putra, “Analysis of business behavior and HRM perspectives on post-COVID-19 SME business sustainability,” Cogent Bus. Manag., vol. 9, no. 1, Dec. 2022, doi: 10.1080/23311975.2022.2115621.

M. MAPPAMIRING and A. H. P. K. Putra, “Understanding Career Optimism on Employee Engagement: Broaden-Built and Organizational Theory Perspective,” J. Asian Financ. Econ. Bus., vol. 8, no. 2, pp. 605–616, 2021.

A. H. Syam, “The Effect of Motivation and Competence on Employee Performance: A Study at the Social Service of South Sulawesi Province,” Golden Ratio Data Summ., vol. 2, no. 1, pp. 01–05, Apr. 2022, doi: 10.52970/grdis.v2i1.209.

M. Ybnu Taufan and A. Basalamah, “Implementation of Teacher Social Competence in Improving Student Learning Motivation,” Golden Ratio Soc. Sci. Educ., vol. 1, no. 1, pp. 25–36, Aug. 2021, doi: 10.52970/grsse.v1i1.99.

P. Padave, R. Kanekar, and K. Chande, “Emprical study on organisational commitment of employees in Indian Hotel Industry,” Mater. Today Proc., Jun. 2021, doi: 10.1016/j.matpr.2021.05.654.

R. Rosmaini and H. Tanjung, “Pengaruh Kompetensi, Motivasi Dan Kepuasan Kerja Terhadap Kinerja Pegawai,” Maneggio J. Ilm. Magister Manaj., vol. 2, no. 1, pp. 1–15, Mar. 2019, doi: 10.30596/maneggio.v2i1.3366.

H. Mulang, “The Effect of Competences, Work Motivation, Learning Environment on Human Resource Performance,” Golden Ratio Hum. Resour. Manag., vol. 1, no. 2, pp. 84–93, Jul. 2021, doi: 10.52970/grhrm.v1i2.52.

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.


International Journal Of Artificial Intelligence Research

Organized by: Departemen Teknik Informatika STMIK Dharma Wacana
Published by: STMIK Dharma Wacana
Jl. Kenanga No.03 Mulyojati 16C Metro Barat Kota Metro Lampung


View IJAIR Statcounter

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.