Qualtric Effect of TQM, Market Competitiveness, Organizational Innovation and Firm Performance

(1) * Herminawaty Abubakar Mail (Universitas Bosowa, Makassar, Indonesia)
(2) Iwan Perwira Mail (STIM Lasharan Jaya, Makassar, Indonesia)
(3) Hasanuddin Remmang Mail (Universitas Bosowa, Makassar, Indonesia)
(4) Seri Suriani Mail (Universitas Bosowa, Makassar)
(5) Thanwain Thanwain Mail (Universitas Bosowa, Makassar, Indonesia)
(6) Nur Naninsih Mail (STIE AMKOP, Makassar, Indonesia)
*corresponding author


Global competition is getting tougher, forcing companies to continue to improve the quality of the products or services they produce and improve company performance to compete well in the global market. In the property business, companies must pay attention to the quality of project development, after-sales service, and building aquality and maintain a good company reputation (Caby et al., 2020). Global competition is getting tougher, forcing the Indonesian government to improve its infrastructure to attract foreign companies and investment. Good infrastructure development can improve people's quality of life and provide better job opportunities, which can help economic growth (Amoako-Gyampah et al., 2019). Good infrastructure development can also increase the demand for property because the demand for residential and commercial property will increase along with the increase in population and the need for business development. Pro-business government policies and the tax amnesty program offered by the government can also improve public interest in investing in the property sector, thereby increasing the sector's growth.




Article metrics

10.29099/ijair.v6i1.2.730 Abstract views : 280 | PDF views : 76




Full Text



Amiruddin, Y. P., & Modding, B. (2021). Determination of Distribution Channel Marketing and Service Innovation Quality in Increasing Consumer Satisfaction. Golden Ratio of Mapping Idea and Literature Format, 1(2), 169–180.

Amoako-Gyampah, K., Boakye, K. G., Adaku, E., & Famiyeh, S. (2019). Supplier relationship management and firm performance in developing economies: A moderated mediation analysis of flexibility capability and ownership structure. International Journal of Production Economics, 208, 160–170. https://doi.org/https://doi.org/10.1016/j.ijpe.2018.11.021

An, H., Hardin, W., & Wu, Z. (2012). Information asymmetry and corporate liquidity management: Evidence from real estate investment trusts. The Journal of Real Estate Finance and Economics, 45(3), 678–704.

Ardekani, A. M., Distinguin, I., & Tarazi, A. (2020). Do banks change their liquidity ratios based on network characteristics? European Journal of Operational Research, 285(2), 789–803. https://doi.org/https://doi.org/10.1016/j.ejor.2020.02.011

Azizah, F. D., Nur, A. N., & Putra, A. H. P. K. (2022). Impulsive Buying Behavior: Implementation of IT on Technology Acceptance Model on E-Commerce Purchase Decisions. Golden Ratio of Marketing and Applied Psychology of Business, 2(1), 58–72.

Bicen, P., & Hunt, S. D. (2012). Alliance market orientation, new product development, and resource advantage theory. Journal of Business and Industrial Marketing, 27(7), 592–600. https://doi.org/10.1108/08858621211257365

Bionda, A. R., & Mahdar, N. M. (2017). Pengaruh Gross Profit Margin (GPM), Net Profit Margin (NPM), Return On Asset (ROA), dan Return On Equity (ROE) Terhadap Pertumbuhan Laba Pada Perusahaan Property Yang Terdaftar di Bursa Efek Indonesia (BEI) Periode 2012-2016. Jurnal Bisnis Dan Komunikasi, 4(1), 10–16.

Bisbe, J., & Otley, D. (2004). The effects of the interactive use of management control systems on product innovation. Accounting, Organizations and Society, 29(8), 709–737.

Brooks, A., & Zeitz, G. (1999). The effects of total quality management and perceived justice on organizational commitment of hospital nursing staff. Journal of Quality Management, 4(1), 69–93. https://doi.org/https://doi.org/10.1016/S1084-8568(99)80096-0

Caby, J., Ziane, Y., & Lamarque, E. (2020). The determinants of voluntary climate change disclosure commitment and quality in the banking industry. Technological Forecasting and Social Change, 161, 120282. https://doi.org/https://doi.org/10.1016/j.techfore.2020.120282

Capon, N., Farley, J. U., Lehmann, D. R., & Hulbert, J. M. (1992). Profiles of product innovators among large US manufacturers. Management Science, 38(2), 157–169.

Chae, B. (Kevin), Yang, C., Olson, D., & Sheu, C. (2014). The impact of advanced analytics and data accuracy on operational performance: A contingent resource based theory (RBT) perspective. Decision Support Systems, 59, 119–126. https://doi.org/https://doi.org/10.1016/j.dss.2013.10.012

Chenhall, R. H., & Moers, F. (2015). The role of innovation in the evolution of management accounting and its integration into management control. Accounting, Organizations and Society, 47, 1–13.

Chin, W. W., & Dibbern, J. (2010). Handbook of Partial Least Squares. Handbook of Partial Least Squares, 171–193. https://doi.org/10.1007/978-3-540-32827-8

Chung, R., Fung, S., & Hung, S.-Y. K. (2012). Institutional investors and firm efficiency of real estate investment trusts. The Journal of Real Estate Finance and Economics, 45(1), 171–211.

Ebrahimi, M., & Sadeghi, M. (2013). Quality management and performance: An annotated review. International Journal of Production Research, 51(18), 5625–5643.

F. Hair Jr, J., Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM). European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128

Fields, D., & Roman, P. M. (2010). Total quality management and performance in substance abuse treatment centers. Health Services Research, 45(6p1), 1630–1649.

FIRMAN, A., PUTRA, A. H. P. K., MUSTAPA, Z., ILYAS, G. B., & KARIM, K. (2020). Re-conceptualization of Business Model for Marketing Nowadays: Theory and Implications. The Journal of Asian Finance, Economics and Business (JAFEB), 7(7), 279–291.

Gabbe, C. J., Kevane, M., & Sundstrom, W. A. (2021). The effects of an “urban village†planning and zoning strategy in San Jose, California. Regional Science and Urban Economics, 88, 103648. https://doi.org/https://doi.org/10.1016/j.regsciurbeco.2021.103648

Gemeda, H. K., & Lee, J. (2020). Leadership styles, work engagement and outcomes among information and communications technology professionals: A cross-national study. Heliyon, 6(4), e03699. https://doi.org/https://doi.org/10.1016/j.heliyon.2020.e03699

Grover, S., Agrawal, V. P., & Khan. (2004). A digraph approach to TQM evaluation of an industry. International Journal of Production Research, 42(19), 4031–4053. https://doi.org/10.1080/00207540410001704032

Hasrat, T., & Rosyadah, K. (2021). Usability Factors as Antecedent and Consequence on Business Strategy and SERVQUAL: Nielsen & Mack Approach. Golden Ratio of Marketing and Applied Psychology of Business, 1(2), 81–92.

Higgins, J. M. (1996). Innovate or evaporate: creative techniques for strategists. Long Range Planning, 29(3), 370–380.

Ilyas, G. B., & Mustafa, H. (2022). Price, Promotion, and Supporting Facilities on Customer Satisfaction. Golden Ratio of Marketing and Applied Psychology of Business, 2(1), 1–11.

Jin, X., Lei, G., & Yu, J. (2016). Government governance, executive networks and enterprise R&D Expenditure. China Journal of Accounting Research, 9(1), 59–81. https://doi.org/https://doi.org/10.1016/j.cjar.2015.09.001

Joseph F. Hair, Jr., G.Tomas M. Hult, Christian M. Ringle, M. S. rstedt. (2013). A Primer on Partial Least Squares Structural Equation Modeling. In Long Range Planning (Vol. 46, Issues 1–2). https://doi.org/10.1016/j.lrp.2013.01.002

Kim, K.-H., & Suh, S. H. (1993). Speculation and price bubbles in the Korean and Japanese real estate markets. The Journal of Real Estate Finance and Economics, 6(1), 73–87.

Laitinen, E. K., Länsiluoto, A., & Salonen, S. (2016). Interactive budgeting, product innovation, and firm performance: empirical evidence from Finnish firms. Journal of Management Control, 27(4), 293–322.

Lewis, D., Springer, T. M., & Anderson, R. I. (2003). The cost efficiency of real estate investment trusts: An analysis with a Bayesian stochastic frontier model. The Journal of Real Estate Finance and Economics, 26(1), 65–80.

Marjanova, T. J., Sofijanova, E., Davcev, L., & Temjanovski, R. (2015). Entrepreneurial Competition Orientation and Profitability: The Case of a Developing Economy. Procedia - Social and Behavioral Sciences, 207, 652–661. https://doi.org/10.1016/j.sbspro.2015.10.135

Mitchellâ€Ketzes, S. (2003). Optimising business performance through innovative workplace strategies. Journal of Facilities Management, 2(3), 258–275. https://doi.org/10.1108/14725960410808249

Moradi, M., Salehi, M., & Mozan, S. (2022). The effect of different types of intelligence on organizational performance. The TQM Journal, ahead-of-p(ahead-of-print). https://doi.org/10.1108/TQM-03-2021-0071

Murali, S., Pugazhendhi, S., & Muralidharan, C. (2016). Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business. Journal of Retailing and Consumer Services, 30, 67–83. https://doi.org/https://doi.org/10.1016/j.jretconser.2016.01.001

Murtini, S. (2021). Normative Consideration on Purchase Decision. Golden Ratio of Mapping Idea and Literature Format, 1(2), 108–133.

Naala, M., Nordin, N., & Omar, W. (2017). Innovation capability and firm performance relationship: A study of pls-structural equation modeling (Pls-Sem). International Journal of Organization & Business Excellence, 2(1), 39–50.

Narver, J. C., & Slater, S. F. (1990). The Effect of a Market Orientation on Business Profitability. Journal of Marketing, 54(4), 20–35. https://doi.org/10.2307/1251757

Nguyen, T. L. H., & Nagase, K. (2021). Patient satisfaction and loyalty to the healthcare organization. International Journal of Pharmaceutical and Healthcare Marketing, 15(4), 496–515. https://doi.org/10.1108/IJPHM-02-2020-0011

Nurhilalia, Rahman Kadir, A., Mahlia, M., Jusni, & Aditya, H. P. K. P. (2019). Determinant of market orientation on SME performance: RBV and SCP perspective. In Journal of Distribution Science (Vol. 17, Issue 9, pp. 35–45). https://doi.org/10.15722/jds.17.09.201909.35

Ogedengbe, P. S. (2007). Compulsory acquisition of oil exploration fields in Delta State, Nigeria. Journal of Property Investment & Finance, 25(1), 62–76. https://doi.org/10.1108/14635780710720171

Palvia, A., Vähämaa, E., & Vähämaa, S. (2020). Female leadership and bank risk-taking: Evidence from the effects of real estate shocks on bank lending performance and default risk. Journal of Business Research, 117, 897–909. https://doi.org/https://doi.org/10.1016/j.jbusres.2020.04.057

Prajogo, D. I., & Sohal, A. S. (2003). The relationship between TQM practices, quality performance, and innovation performance: An empirical examination. International Journal of Quality & Reliability Management.

Ramírez-Solis, E. R., Llonch-Andreu, J., & Malpica-Romero, A. D. (2022). How beneficial are relational capital and technology orientation for innovation? Evidence from Mexican SMEs. International Journal of Innovation Studies, 6(1), 1–10. https://doi.org/https://doi.org/10.1016/j.ijis.2022.02.001

Reshetko, N. I., Vakulenko, S. P., Kurenkov, P. V, Alexandrova, J., Merkulina, I., Kuzina, E. L., Vasilenko, M. A., Chebotareva, E. A., Solop, I. A., & Gašparík, J. (2021). Analysis of marketing efficiency on the example of Faraday future (Manufacturer of electronic machines). Transportation Research Procedia, 55, 348–355. https://doi.org/https://doi.org/10.1016/j.trpro.2021.07.091

Scott, T. W., & Tiessen, P. (1999). Performance measurement and managerial teams. Accounting, Organizations and Society, 24(3), 263–285.

Yunus, N., Hansz, J. A., & Kennedy, P. J. (2012). Dynamic interactions between private and public real estate markets: Some international evidence. The Journal of Real Estate Finance and Economics, 45(4), 1021–1040.

Zhou, K. Z., Brown, J. R., & Dev, C. S. (2009). Market orientation, competitive advantage, and performance: A demand-based perspective. Journal of Business Research, 62(11), 1063–1070. https://doi.org/10.1016/j.jbusres.2008.10.001

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.


The International Journal of Artificial Intelligence Research

Organized by: Departemen Teknik Informatika
Published by: STMIK Dharma Wacana
Jl. Kenanga No.03 Mulyojati 16C Metro Barat Kota Metro Lampung
phone. +62725-7850671
Fax. +62725-7850671

Email: jurnal.ijair@gmail.com

View IJAIR Statcounter

Creative Commons License
This work is licensed under  Creative Commons Attribution-ShareAlike 4.0 International License.