Building Empowered Online Communities: A Case Study on Brand Community in social media

(1) * Fitriani Mandung Mail (Universitas Muslim Indonesia, Indonesia)
(2) Suriyanti Mangkona Mail (Universitas Muslim Indonesia, Indonesia)
(3) Aditya Halim Perdana Kusuma Putra Mail (Universitas Muslim Indonesia, Indonesia)
*corresponding author

Abstract


The digital revolution has reshaped the dynamics of consumer-brand interactions, placing online brand communities at the forefront of engagement strategies. This comprehensive discourse synthesizes discussions surrounding a collection of research papers that illuminate the nuanced dimensions of these digital communities. Delving into diverse themes, from empowerment and gamification to values alignment and cross-cultural dynamics, this exploration unravels the intricate fabric of online brand communities. Through a meticulous analysis of these papers, the abstract underlines the resonance of themes across studies, offering insights into the manifold ways brands and consumers interact in the digital ecosystem. Moreover, it highlights the practical implications these insights bear for managerial practices and steering strategies that harness the potential of online brand communities. Additionally, these abstracts underscore the contributions made to theoretical foundations, enriching our understanding of contemporary consumer-brand relationships.

Keywords


Online Brand Communities; Digital Revolution; Engagement Strategies; Empowerment; Gamification; Values Alignment; Cross-Cultural Dynamics; Consumer-Brand Interactions; Managerial Implications; Theoretical Contributions.

   

DOI

https://doi.org/10.29099/ijair.v6i1.2.993
      

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